HANDLE TIME
All orders in stock will be scheduled for shipment in 3 to 5 business days, excluding holidays. No stock orders need 15 ~ 20 days to make, please contact for accurate time.
SHIPPING TIME
We send our products by air/ truck/ sea. Air transfer takes 3~10 days to arrive, Sea transfer takes 1~3 weeks to Southeast Asia; 3~6 weeks to West Asia/ Oceania; 5~7 weeks to EU/ America/ Africa. Accurate time show by check out or contact us with city & zip. These shipping time may vary at different times of the year.
Once your order has been processed for shipment, you will receive an automated shipping notification with tracking number about one day later. The real time tracking info will be available on the link sent by email.
SHIPPING COST
Depends on your quantity and what size do you want,please contact us for get the accurate shipping cost.
PACKAGE RECEIPT
All of our parcel are covered with insurance. Please check the outer package stituation carefully. If any damage, please sign with damage remarks and take pictures of the receipt & damage area and unpackage to check if any apparent damge with picture. Please contact us as soon as possible within 7 days. Our team will submit the Insurance claims and make it right. More details, please check our Refund Policy.
DELIVERY of LARGE ITEMS
Larger items have their own delivery process. Here’s a list of steps for this kind of shipment:
1) Your order gets picked up from the warehouse. We’ll send you a shipping confirmation email to let you know your order is on its way.
2) Your order is shipped to a local delivery agent. A carrier transports your order to a delivery professional in your area.
3) You schedule a delivery appointment. When the local delivery agent has your order, they will contact you to schedule a delivery date and set a time window.
4) Enjoy your new item! Enjoy your new item! Check the conditions and packaging of your order (see PACKAGE RECEIPT above). As always, feel free to contact us for any additional help!
*DELIVERY DATE
Our goods usually delivered from China by sea, goods will be delivered to port warehouse and must be picked up within 1~3 days. We will inform you one week before arrival, please prepare to receive the goods or pick up date.
Note: It is 3 days free storage for USA port warehouse, then $8 USD/set each day if exceed the free storage period. AU port warehouse is only 1 day storage and $200 AUD each day if exceed the free storage period.
We will try to control the risk and contact you in time, please keep in touch by phone or email with us after goods loaded. When the warehouse fee is over the goods cost, it will be regarded as abandoned goods automatically.
If move in & unpackage service needed, please negotiate with the local logistic and pay them directly. Because it is charged so difference accordingly, like shopfront is not allowed truck to enter, not in 1st floor & without lift, etc. Hope you can understand it. Please note normally there is only one driver to delivery all the goods, and it needs 2~4 people to carry our reception desk and display cabinets. so you have to arrange some men for the move in.